aye4d Privacy Policy

aye4d is an internationally licensed online betting and gaming platform, accessible at https://aye4d.pro. We provide a comprehensive suite of products including sportsbook betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery), together with all supporting account management, payment processing, and customer support services. References to "aye4d", "we", "us", or "our" in this Privacy Policy all refer to the operator of the aye4d platform.

This Privacy Policy applies to all personal data we process in connection with your use of the aye4d platform, regardless of whether you access the platform via a desktop browser, a mobile browser, or any other interface. It applies to registered account holders, verified players, and unregistered visitors who browse the platform without creating an account.

By accessing or using aye4d, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. For questions or concerns about your privacy, contact us at any time — details are provided in Section 14.

We collect and process the following categories of personal data, depending on how you interact with our platform:

aye4d collects your personal data through the following channels and methods:

• Directly from you: When you register an account, complete the KYC process, make a deposit or withdrawal, contact our support team, or update your account preferences, you voluntarily provide us with personal data.
• Automatically through platform use: When you visit aye4d, our servers automatically record technical data including your IP address, device identifiers, browser information, and browsing behaviour within the platform. This data is collected via server logs, cookies, and similar tracking technologies (see Section 8).
• From payment processors: When you initiate a transaction, our payment processing partners (for BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported channels) transmit confirmation and reference data back to our systems to validate the transaction.
• From identity verification providers: We use third-party KYC service providers to assist with document verification and identity checks. These providers process the identity documents you submit and return a verification result to aye4d.
• From fraud prevention and risk management systems: We receive signals and risk scores from automated fraud detection systems that analyse behavioural patterns to identify potentially suspicious activity on the platform.

aye4d processes your personal data for the following specific, legitimate purposes:

• Account creation and management: To register your account, maintain your player profile, and enable you to access the full range of aye4d products and services.
• Identity and age verification (KYC): To verify that you meet the minimum age requirement of 21 years, confirm your identity, and ensure compliance with our obligations as a licensed platform operator. This is a regulatory requirement, not optional.
• Payment processing: To process deposits and withdrawals via your chosen payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, Mastercard), verify transaction legitimacy, and maintain accurate financial records.
• Service delivery: To provide you with access to sportsbook markets, live casino tables, slot games, and all other products available on the platform, and to personalise your experience based on your preferences and gameplay history.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our 24/7 Indonesian-speaking support team.
• Security and fraud prevention: To protect your account and the platform from unauthorised access, fraudulent activity, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion and deposit limits you have set, and comply with our responsible gaming obligations. Visit our Responsible Gaming page for full details.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, international licensing requirements, and other legal obligations. This may include sharing data with regulatory authorities on request.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have explicitly opted in to receive such communications. You may withdraw your consent at any time by updating your account notification preferences.
• Platform improvement: To analyse aggregated usage data, improve the performance and features of the platform, and develop new products tailored to the preferences of our player community across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and the rest of Indonesia.

aye4d processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

aye4d does not sell, rent, or trade your personal data. We share your data only in the circumstances and with the categories of recipient described below, each subject to strict contractual confidentiality and data protection obligations:

• Payment service providers: Banks and e-wallet operators (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja) and international card networks (Visa, Mastercard) receive only the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services receive the identity documents you submit for the sole purpose of verifying your identity and age. These providers are prohibited from using your data for any other purpose.
• Fraud prevention and risk management partners: Automated systems and service providers that help us detect and prevent fraudulent activity, money laundering, and account takeover receive technical and behavioural data signals for risk scoring purposes.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, PG Soft (Pocket Games Soft), NetEnt, and Microgaming may receive anonymised session data for game performance analysis. These providers do not receive your identity or financial data.
• Technology and infrastructure providers: Cloud hosting, content delivery, and platform infrastructure providers who process data on our behalf under data processing agreements and have no independent right to use your data.
• Regulatory and law enforcement authorities: We may disclose personal data to regulators, law enforcement agencies, or courts when required by law, court order, or regulatory obligation — including AML reporting obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of aye4d's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

aye4d retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, plus any additional period required by applicable law or regulation. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

aye4d uses cookies and similar tracking technologies to enable core platform functionality, improve performance, and enhance your experience. A cookie is a small text file stored on your device by your browser when you visit our platform.

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and enable secure navigation. These cookies cannot be disabled without breaking core functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the platform — which pages are visited most frequently, how long sessions last, and which features are used. This data helps us identify areas for improvement.
• Functional cookies: These cookies remember your preferences (such as your preferred payment method, language settings, and responsible gaming limit configurations) so you do not need to re-enter them on every visit.
• Security cookies: These cookies support our fraud detection systems by identifying unusual patterns in browsing behaviour that may indicate account takeover or automated bot activity.

You can control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent you from logging in or using core platform features. aye4d does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising.

aye4d implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes the following controls:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher with 256-bit encryption keys.
• Encryption at rest: Sensitive personal data stored in our databases — including identity documents, financial data, and account credentials — is encrypted at rest using AES-256 encryption.
• Access control: Role-based access controls ensure that only authorised aye4d personnel can access personal data, and only to the extent required for their specific responsibilities. All access is logged and audited.
• Two-factor authentication (2FA): aye4d strongly recommends enabling 2FA on your account. This adds a second verification step — typically a time-based one-time password (TOTP) — that significantly reduces the risk of account takeover even if your password is compromised.
• Penetration testing: Our platform undergoes regular third-party penetration testing and security audits to identify and remediate vulnerabilities before they can be exploited.
• Incident response: We maintain a documented data breach response plan. In the event of a breach that affects your personal data, we will notify you and the relevant authorities within the timeframes required by applicable law.
• Staff training: All aye4d staff with access to personal data receive regular data protection and information security training.

As a player on the aye4d platform, you have the following rights with respect to your personal data. These rights are subject to applicable legal limitations, including our obligations under AML and KYC regulations, which may prevent us from fulfilling certain requests in full.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed, where it is stored, and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly in your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations. Note that AML regulations require us to retain certain data for a minimum period even after account closure.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in specific circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to processing based on our legitimate interests, and to withdraw your consent to marketing communications at any time.
• Right to lodge a complaint: If you believe that aye4d has processed your personal data in a manner that violates your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text — not a clickable link). We will acknowledge your request within 3 business days and resolve it within 30 calendar days. Complex requests may require an additional 30-day extension, of which we will inform you promptly.

aye4d is strictly an adults-only platform. You must be at least 21 years of age to register an account, make a deposit, or participate in any betting or gaming activity on the platform. This age restriction is enforced in accordance with aye4d's responsible gaming obligations and reflects the legal gambling age standard applied for the Indonesian market context.

We do not knowingly collect personal data from individuals under the age of 21. All accounts are subject to age verification during the KYC process, which requires submission of a government-issued photo ID (Indonesian KTP or international passport). If we discover that an account has been registered by or on behalf of a person under 21, we will immediately:

• Suspend and permanently close the account.
• Void any wagers placed during the period of underage access.
• Retain any deposits pending investigation and, where possible, return verified deposits to the original payment source.
• Delete all personal data associated with the underage account to the extent permitted by our legal obligations.

If you are the parent or guardian of a minor and you believe they may have accessed aye4d, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as a priority. We also recommend the use of parental control software to restrict access to gambling platforms on shared or family devices.

As an internationally licensed platform serving players primarily in Indonesia, aye4d may process and store personal data on servers located outside of Indonesia. When your personal data is transferred to jurisdictions outside your country of residence, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to or higher than the protections described in this Privacy Policy.

Safeguards for international transfers include:

• Contractual data processing agreements with all third-party service providers that impose obligations equivalent to applicable international data protection standards.
• Technical security measures (encryption at rest and in transit) applied uniformly regardless of the jurisdiction in which data is stored.
• Transfers only to service providers located in jurisdictions with adequate data protection frameworks, or subject to the contractual safeguards described above.

By registering an account with aye4d, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia, and that such transfers are governed by the safeguards described in this section.

aye4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, platform features, or applicable regulations. When material changes are made, we will:

• Update the "Last updated" date displayed at the top of this page.
• Notify registered players via email to their registered address no less than 7 days before the changes take effect.
• Display a prominent notice on the platform during the notification period.

Your continued use of the aye4d platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account in accordance with our Terms & Conditions. The current version of this Privacy Policy is always available at https://aye4d. pro/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aye4d processes your personal data, please contact our Data Protection Officer (DPO) using the details below. All privacy-related enquiries are handled with strict confidentiality and will receive a formal written response.

When submitting a privacy request, please include your registered email address and a clear description of your request. For account-specific requests (such as data access or erasure), we may require you to complete an additional identity verification step before processing the request, to ensure the security of your personal data.

We are committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with the outcome of your request, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.